Deliveries and returns.
We offer next day delivery service to the UK Mainland and standard delivery to the rest of the world, however express worldwide delivery is available upon request.
All orders above £150.00 are entitled to free delivery unless the product(s) ordered specify otherwise.
Our free delivery offer applies to deliveries to England, Scotland and Wales only, excludes Scottish highlands.
Next day orders:
- For next day delivery service all items ordered must be in stock, otherwise you will need to wait for items to be in stock before they are sent. Some items are not eligible for next day delivery
- To be delivered by our next day delivery service orders must be placed by Mid-day (12pm) Mon – Thur in order to give our warehouse staff and couriers time to prepare your order for shipment. Orders must also be placed by phone. If these requirements are not met then there is a chance your parcel will not be sent the same day it is ordered.
- Next Day delivery orders placed before Mid-day (12pm) Friday will be delivered on Monday. Orders placed after Mid-day (12pm) will be dispatched on the following Monday for delivery Tuesday.
- Next Day delivery orders placed on a Saturday or Sunday will be dealt with on the following Monday for delivery Tuesday.
- For delivery outside of the UK Mainland please call us on 01216433175 to get a quote for delivery and an estimate of the time it will take for your order to be delivered.
We hope that you are always happy with our service and products however if this is not the case we want to make it as easy as possible to return your items to us. If you do wish to return any items please call us on 01216433175 or Email us email@example.com to discuss this further. Please have your Invoice number in hand when calling or include the invoice number in the email. We must be contacted regarding the return within 30 days, unless the return is the result of a manufacturer defect. If we are not contacted within this time then we may not be able to accept the return.
If we are not contacted, we will not be held responsible for any return postage charges you may have incurred.
When sending goods back to us please ensure they are packaged safely and securely and you keep a proof of purchase, also whenever possible keep a tracking number. Please also pack the goods safely for transport so that no damage to the product occurs.
If you receive goods from us and decide that you no longer want them, we will happily accept them back as long as they are in a re-sellable condition and were non bespoke items. If this is the case please contact us within 14 days by phone (01216433175) to sort out the return of the product(s). Any costs to send these products back will not be refunded by us and we will only refund the price of the products themselves. In this scenario we may not offer refunds for custom/bespoke products.
DAMAGED & FAULTY GOODS
Any damaged products must be reported to us by phone (01216433175) within 7 days of delivery of your parcel. If a product is sent to you damaged then we will fully refund or replace your product free of charge and arrange collection of the broken product. For some items a replacement may not be available and in such case a full refund will be offered. We will need to wait for the product to be returned to us before we are able to send a replacement/refund. We will require photographic evidence of the damage.
REFUNDS & REPLACEMENTS
If all the above criteria is met for your return then a payment will be processed and sent by bank transfer within 7 days of us receiving the product. Some products may take longer to be replaced than others as we may not have them in stock in which case we will need to wait until they are in stock to send. If this is the case you will be informed of this.
Please note: These terms do not affect your statutory rights.