We offer next day delivery service on all items that are in stock at time of purchase ( please call 0121 64 33 175 to find out if items are in stock). Next day delivery is available only to UK Mainland.
For deliveries outside of the UK, additional carriage charges may apply. This is dependant on the dimensions, weight and number of parcels being sent. A member of the customer service team will contact you via email with a secure link through which to pay any additional delivery costs, so please ensure you enter a valid and easily accessible email address. Our delivery quotes are based on our predictions of parcel dimensions, which are calculated in our warehouse. However, please note that in order for your goods to sustain international shipping, physical dimensions may vary from the predicted numbers. Should this rare instance occur, a further delivery cost may apply; this is to make sure your goods are protected and arrive to you safely. For any enquiries, please do not hesitate to contact us via email at email@example.com
Free delivery apply to orders above £125+vat for England, Scotland and Wales only, excludes Scottish highlands unless the product(s) ordered specify otherwise.
Next day orders:
- For next day delivery service all items ordered must be in stock, otherwise you will need to wait for items to be in stock before they are sent. Some items are not eligible for next day delivery. All Next day orders will incur additional charge stated in the checkout. For our current delivery prices, please check our different delivery options upon checkout.
- To be delivered by our next day delivery service orders must be placed by Mid-day (12pm) Mon – Thur in order to give our warehouse staff and couriers time to prepare your order for shipment. Orders must also be placed by phone. If these requirements are not met then there is a chance your parcel will not be sent the same day it is ordered.
- Next Day delivery orders placed before Mid-day (12pm) Friday will be delivered on Monday. Orders placed after Mid-day (12pm) will be dispatched on the following Monday for delivery Tuesday.
- Next Day delivery orders placed on a Saturday or Sunday will be dealt with on the following Monday for delivery Tuesday.
- For delivery outside of the UK Mainland please call us on 01216433175 to get a quote for delivery and an estimate of the time it will take for your order to be delivered.
All orders that require Saturday delivery will have to be placed latest on Friday by 11am and will only be sent if items in the order are in stock ( please call 0121 64 33 175 to find out if items are in stock) . Additional charge for this type of Delivery will be displayed in the checkout.
All orders that require Saturday delivery will have to be placed latest on Friday by 11am and will only be sent if items in the order are in stock ( please call 0121 64 33 175 to find out if items are in stock). Additional charge for this type of Delivery will be displayed in the checkout.
For our current delivery prices, please check our different delivery options upon checkout. We always try to keep our delivery charge to a minimum therefor we update our prices weekly to make sure our customers pay as little as possible for delivery.
COLLECTIONS FROM STORE:
1. Place your order on line.
Place your order as normal.
2. Complete Order.
Follow the rest of the checkout process to complete your order.
3. Email Confirmation.
You will receive an Order Confirmation Email to confirm your order is placed. Your order will then be processed and prepared for you in our store.
4. Collect Your Order.
Please bring your confirmation email or order number with you, and collect your order from our store. If you do not collect your order within 3 days your order will be cancelled and you will be issued with a full refund automatically. Please note, your refund may take 3-5 days to appear in your account.
We hope that you are always happy with our service and products however if this is not the case we want to make it as easy as possible to return your items to us. If you do wish to return any items please call us on 01216433175 or Email us firstname.lastname@example.org to discuss this further. Please have your Invoice number in hand when calling or include the invoice number in the email. We must be contacted regarding the return within 30 days, unless the return is the result of a manufacturer defect. If we are not contacted within this time then we may not be able to accept the return.
If we are not contacted, we will not be held responsible for any return postage charges you may have incurred.
When sending goods back to us please ensure they are packaged safely and securely and you keep a proof of purchase, also whenever possible keep a tracking number. Please also pack the goods safely for transport so that no damage to the product occurs.
Unwanted goods .
If you receive goods from us and decide that you no longer want them, we will happily accept them back as long as they are in a re-sellable condition and were non bespoke items. If this is the case please contact us within 14 days by phone (01216433175) to sort out the return of the product(s). Any costs to send these products back will not be refunded by us and we will only refund the price of the products themselves. In this scenario we may not offer refunds for custom/bespoke products.
Damaged and faulty goods.
Any damaged products must be reported to us by phone (01216433175) within 5 days of delivery of your parcel. If a product is sent to you damaged then we will fully refund or replace your product free of charge and arrange collection of the broken product. For some items a replacement may not be available and in such case a full refund will be offered. We will need to wait for the product to be returned to us before we are able to send a replacement/refund. We will require photographic evidence of the damage.
Refunds and replacements.
If all the above criteria is met for your return then a payment will be processed and sent by bank transfer within 7 days of us receiving the product. Some products may take longer to be replaced than others as we may not have them in stock in which case we will need to wait until they are in stock to send. If this is the case you will be informed of this.
Please note: These terms do not affect your statutory rights.