We offer next day delivery service on all items that are in stock at time of purchase ( please call 0121 64 33 175 to find out if items are in stock). Next day delivery is available only to UK Mainland.
For deliveries outside of the UK, additional carriage charges may apply. If this is the case, a member of our customer service team will contact you to discuss this.
All orders totaling £150.00 or more in value (including VAT and excluding shipping fees) are eligible for free standard delivery to addresses within the UK Mainland. This excludes orders which include items requiring specialized delivery
Next day orders:
- For your order to be sent via our next day delivery service, all items ordered must be in stock and orders must be placed before 12pm. To check item availability please contact us on 01216433175.
- Next Day delivery orders placed before Mid-day (12pm) Friday will be delivered on Monday. Orders placed after Mid-day (12pm) will be dispatched on the following Monday for delivery Tuesday.
- Next Day delivery orders placed on a Saturday or Sunday will be dealt with on the following Monday for delivery Tuesday.
- For delivery outside of the UK Mainland please call us on 01216433175 to get a quote for delivery and an estimate of the time it will take for your order to be delivered.
For your order to be sent via our Saturday delivery service, all items ordered must be in stock and orders must be placed before 12pm. To check item availability please contact us on 01216433175.
For our current delivery prices and services , please check our different options at checkout.
In store collection:
If you wish to collect your items from our showroom, select this option at checkout. Orders will be held for 7 days, if they are not collected within this time frame your order will be sent via our next day delivery service and this additional shipping cost will be applied to your order.
Orders will only be released if you are able to show confirmation of said order or pay the full amount of the order while in the showroom.
We hope that you are always happy with our service and products, however if this is not the case we want to make it as easy as possible to return your items to us. If you wish to return any items, please call us on 0121-64-33-175 or send an email to firstname.lastname@example.org. When contacting us, please have your order reference available to allow our operatives to assist you.
If we are not contacted before goods are sent to us we take no responsibility for any postage costs incurred. When sending goods to us, ensure that you have discussed this with us first and have been informed how to send the item(s) in question.
Unwanted goods .
We will accept the return of any unwanted goods so long as they are stocked items or were stocked items at the time of purchase. We will not be able to accept the return of any bespoke items or items which were ordered specially for your order. We must be informed of the return within 14 working days and accept no responsibility in terms of packaging costs. Only the price of the returned items will be refunded, this refund will be given by way of a discount voucher eligible for use on your next purchase.
Damaged and faulty goods.
Any damaged products must be reported to us by phone (01216433175) within 5 days of delivery of your parcel. If a product is sent to you damaged then we will fully refund or replace your product free of charge and arrange collection of the broken product. For some items a replacement may not be available and in such case a full refund will be offered. We will need to wait for the product to be returned to us before we are able to send a replacement/refund. We will require photographic evidence of the damage.
Refunds and replacements.
If all the above criteria is met for your return then a payment will be processed and sent by bank transfer within 7 days of us receiving the product. Some products may take longer to be replaced than others as we may not have them in stock in which case we will need to wait until they are in stock to send. If this is the case you will be informed of this.
Please note: These terms do not affect your statutory rights
Bespoke and made-to order items:
Bespoke items and items produced specifically for your order are non-returnable unless there is a manufacturing error or damage to the product. If there is a manufacturing error with your product or the product does not match your order we must be informed of this within 14 days. If we are not informed of this within the specified time frame, we will not be able to provide assistance. So long as we are informed within the specified time frame we will repair or replace the item for you. If your item has arrived damaged, we must be informed within 5 days. If we are not informed of this within the specified time frame, we will not be able to provide assistance. So long as we are informed within the specified time frame we will repair or replace the item for you.