Great News !
We now offer international delivery to over 50 countries Worldwide.
We also offer express Air Parcels
We offer next day delivery service on all items that are in stock at time of purchase. Next day delivery is available only to UK Mainland.
For deliveries outside of the UK, additional carriage charges may apply. If this is the case, a member of our customer service team will contact you to discuss this.
All orders totaling £300.00 or more in value (including VAT and excluding shipping fees) are eligible for free standard delivery to addresses within the UK Mainland. This excludes orders which include items requiring specialized delivery
Next day orders:
- For your order to be sent via our next day delivery service, all items ordered must be in stock and orders must be placed before 12pm. To check item availability please contact us on 01216433175.
- Next Day delivery orders placed before Mid-day (12pm) Friday will be delivered on Monday. Orders placed after Mid-day (12pm) will be dispatched on the following Monday for delivery Tuesday.
- Next Day delivery orders placed on a Saturday or Sunday will be dealt with on the following Monday for delivery Tuesday.
- This service is only available for certain delivery locations inside of the UK Mainland. To ensure that your address is eligible for next day delivery please contact us.
- For delivery outside of the UK Mainland please call us on 01216433175 to get a quote for delivery and an estimate of the time it will take for your order to be delivered.
For your order to be sent via our Saturday delivery service, all items ordered must be in stock and orders must be placed before 12pm. To check item availability please contact us on 01216433175.
Agnus Church Supply has no control over any of the charges applied to your goods by customs, and once your parcel has arrived at the customs facility in the destination country, the only way to have the parcel delivered is to pay any clearance charges. The price of these charges may vary depending on the goods which you have ordered. Agnus Church Supply takes no responsibility for your parcel being held at customs for this reason.
For our current delivery prices and services , please check our different options at checkout.
In store collection:
If you wish to collect your items from our showroom, select this option at checkout. Orders will be held for 7 days, if they are not collected within this time frame your order will be sent via our next day delivery service and this additional shipping cost will be applied to your order.
Orders will only be released if you are able to show confirmation of said order or pay the full amount of the order while in the showroom.
Transport of goods to be restored/repaired:
Agnus Church Supply LTD takes no responsibility for damage occurred during the transport of your goods to us, you take full responsibility when sending things to us whether sent through a courier arranged by yourself or arranged by us.
We hope that you are always happy with our service and products, however if this is not the case we want to make it as easy as possible to return your items to us. If you wish to return any items, please call us on 0121-64-33-175 or send an email to firstname.lastname@example.org. When contacting us, please have your order reference available to allow our operatives to assist you.
When sending goods to us, ensure that you have discussed this with us first and have been informed how to send the item(s) in question.
If we are not contacted before goods are sent to us or you have not packed the goods in accordance to our instructions, we take no responsibility for any damages to the products being returned. If the returned products are damaged, we may not be able to refund the value of the goods in full.
Unless previously agreed, we take no responsibility for the cost of the return postage and will not be able to refund this.
All returns may be subject to a restocking fee, this will be decided by Agnus Church Supply when processing the return. This fee may be an amount up to 20% of the value of the goods returned. For example if a product valued at £100.00 is returned, the restocking fee may be up to £20.00.
We will accept the return of any unwanted goods so long as they are stocked items or were stocked items at the time of purchase. We will not be able to accept the return of any bespoke items or items which were ordered specially for your order. We must be informed of the return within 14 working days and accept no responsibility in terms of packaging costs. Only the price of the returned items will be refunded.
Damaged and faulty goods.
Any damaged or faulty products must be reported to us within 5 days of delivery of your parcel otherwise we may not be able to process your return. If a product arrived damaged, please return the product for a replacement. For some items, a replacement may not be available due to limited availability and in such case, a refund will be offered. We will need to wait for the product to be returned to us before we are able to send a replacement/refund. We will require photographic evidence of the damage to proceed with refund or replacement.
Bespoke and made-to order items:
Please note that all made to order and bespoke items may take 3+ weeks to be made and shipped to you. If you have a specific deadline in mind for the order please contact us to discuss this.
Bespoke items and items produced specifically for your order are non-returnable unless there is a manufacturing error or damage to the product. If there is a manufacturing error with your product or the product does not match your order we must be informed of this within 14 days. If we are not informed of this within the specified time frame, we will not be able to provide assistance. So long as we are informed within the specified time frame we will repair or replace the item for you. If your item has arrived damaged, we must be informed within 5 days. If we are not informed of this within the specified time frame, we will not be able to provide assistance. So long as we are informed within the specified time frame we will repair or replace the item for you.
Refunds and replacements.
If all the above criteria is met for your return then payment will be processed and sent within 7 working days of us receiving the product. Some products may take longer to be replaced than others as we may not have them in stock in which case we will need to wait until they are produced to send. If this is the case you will be informed of this.
Please note: These terms do not affect your statutory rights